{"id":5477,"date":"2024-03-14T09:18:43","date_gmt":"2024-03-14T01:18:43","guid":{"rendered":"https:\/\/www.1ai.net\/?p=5477"},"modified":"2024-03-14T09:18:43","modified_gmt":"2024-03-14T01:18:43","slug":"%e7%be%8e%e7%89%88%e9%a5%bf%e4%ba%86%e4%b9%88doordash-%e4%b8%8a%e7%ba%bf-ai-%e6%96%b0%e5%b7%a5%e5%85%b7%ef%bc%9a%e5%8f%af%e8%af%86%e5%88%ab%e9%a1%be%e5%ae%a2%e3%80%81%e5%a4%96","status":"publish","type":"post","link":"https:\/\/www.1ai.net\/en\/5477.html","title":{"rendered":"DoorDash, the American version of Ele.me, launches new AI tool that can identify conflicts between customers and delivery boys and provide countermeasures"},"content":{"rendered":"<p data-vmark=\"752a\">American food delivery industry giant <a href=\"https:\/\/www.1ai.net\/en\/tag\/doordash\" title=\"[See articles with [DoorDash] label]\" target=\"_blank\" >DoorDash<\/a> The company announced today that it will launch a new tool called &quot;SafeChat+&quot; in its app to detect whether there is abusive or harassing speech in the communication between customers and delivery boys.<\/p>\n<p data-vmark=\"ab45\">The official claim is that<span class=\"accentTextColor\">The new tool can review more than 1,400 private messages between customers and riders every minute, covering multiple languages including English, French, and Mandarin Chinese.<\/span>, but it still needs to pass manual supervision and review. In terms of functions, the tool will provide corresponding measures for different harassment targets:<\/p>\n<ul class=\"list-paddingleft-2\">\n<li>\n<p data-vmark=\"64ea\">If customers are harassed: quickly contact DoorDash&#039;s support team<\/p>\n<\/li>\n<li>\n<p data-vmark=\"7161\">If the delivery guy is harassed: you can quickly cancel the order through the corresponding entrance.<span class=\"accentTextColor\">If you are insulted or harassed by the other party during the delivery process, you can cancel the delivery without affecting your rating<\/span>.<\/p>\n<\/li>\n<\/ul>\n<p data-vmark=\"4bd5\"><a class=\"anim preview-ready\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-5478\" title=\"6528b419-d67b-47f6-b153-dc4ddb5dad93\" src=\"https:\/\/www.1ai.net\/wp-content\/uploads\/2024\/03\/6528b419-d67b-47f6-b153-dc4ddb5dad93.gif\" alt=\"6528b419-d67b-47f6-b153-dc4ddb5dad93\" width=\"334\" height=\"680\" \/><\/a><\/p>\n<p data-vmark=\"db4a\">According to reports, SafeChat + can also capture any &quot;nuances&quot; that do not match specific keywords, that is, it supports fuzzy matching. DoorDash also claims that more than 99.99% deliveries on the platform are completed without any safety incidents.<\/p>\n<p data-vmark=\"0582\">This is not the first time DoorDash has introduced AI technology to its platform. DoorDash has developed a chatbot called \u201c<span class=\"accentTextColor\"><a href=\"https:\/\/www.1ai.net\/en\/tag\/dashai\" title=\"_Other Organiser\" target=\"_blank\" >DashAI<\/a><\/span>&quot;, which further speeds up the customer&#039;s ordering process. With this robot,<span class=\"accentTextColor\">Customers only need to enter some keywords to get personalized takeaway restaurant recommendations<\/span>.<\/p>","protected":false},"excerpt":{"rendered":"<p>U.S. food delivery giant DoorDash announced today that it will launch a new tool called \"SafeChat+\" within its app to detect whether there are abusive or harassing comments in the exchanges between customers and delivery boys. Officials say the new tool can review more than 1,400 private messages per minute between customers and riders in a variety of languages, including English, French, and Mandarin Chinese, but the review will still need to be supervised manually. In terms of functionality, the tool will provide measures for different targets of harassment: If a customer is harassed: they can quickly contact DoorDash's support team If a delivery boy is harassed: they can quickly cancel their order through the corresponding portal. If a customer is being harassed: they can quickly contact DoorDash's support team to cancel their order.<\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[146],"tags":[1668,1667],"collection":[],"class_list":["post-5477","post","type-post","status-publish","format-standard","hentry","category-news","tag-dashai","tag-doordash"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.1ai.net\/en\/wp-json\/wp\/v2\/posts\/5477","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.1ai.net\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.1ai.net\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.1ai.net\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.1ai.net\/en\/wp-json\/wp\/v2\/comments?post=5477"}],"version-history":[{"count":0,"href":"https:\/\/www.1ai.net\/en\/wp-json\/wp\/v2\/posts\/5477\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.1ai.net\/en\/wp-json\/wp\/v2\/media?parent=5477"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.1ai.net\/en\/wp-json\/wp\/v2\/categories?post=5477"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.1ai.net\/en\/wp-json\/wp\/v2\/tags?post=5477"},{"taxonomy":"collection","embeddable":true,"href":"https:\/\/www.1ai.net\/en\/wp-json\/wp\/v2\/collection?post=5477"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}