{"id":9245,"date":"2024-04-27T16:37:54","date_gmt":"2024-04-27T08:37:54","guid":{"rendered":"https:\/\/www.1ai.net\/?p=9245"},"modified":"2024-04-27T16:37:54","modified_gmt":"2024-04-27T08:37:54","slug":"%e5%8d%b0%e5%ba%a6%e7%ac%ac%e4%ba%8c%e5%a4%a7%e5%85%ac%e5%8f%b8%e9%ab%98%e7%ae%a1%e9%a2%84%e8%a8%80%ef%bc%9a%e7%94%9f%e6%88%90%e5%bc%8f-ai-%e6%9c%80%e5%bf%ab-1-%e5%b9%b4%e6%91%a7%e6%af%81","status":"publish","type":"post","link":"https:\/\/www.1ai.net\/en\/9245.html","title":{"rendered":"An executive at India&#039;s second-largest company predicts that generative AI will &quot;destroy&quot; human customer service jobs in as little as one year"},"content":{"rendered":"<p data-vmark=\"08cb\">In a recent interview with the Financial Times, K Krithivasan predicted that the widespread adoption of generative AI<strong>It will result in a year at the earliest<a href=\"https:\/\/www.1ai.net\/en\/tag\/%e5%ae%a2%e6%9c%8d\" title=\"[Sees articles with tags]\" target=\"_blank\" >customer service<\/a>The post didn't fall.<\/strong><\/p>\n<p data-vmark=\"4eb5\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-9246\" title=\"8ea08610-cbf5-4961-8546-89536ccd405d\" src=\"https:\/\/www.1ai.net\/wp-content\/uploads\/2024\/04\/8ea08610-cbf5-4961-8546-89536ccd405d.jpg\" alt=\"8ea08610-cbf5-4961-8546-89536ccd405d\" width=\"800\" height=\"450\" \/><\/p>\n<p data-vmark=\"fd7e\">K Krithivasan Yes<a href=\"https:\/\/www.1ai.net\/en\/tag\/%e5%8d%b0%e5%ba%a6\" title=\"[View articles tagged with [India]]\" target=\"_blank\" >India<\/a> Head of IT giant Tata Consultancy Services (TCS). The company is India's second largest by market capitalization and employs over 616,000 people worldwide.<\/p>\n<p data-vmark=\"237b\">Krithivasan believes that generative AI can be a good replacement for customer service positions and reduce the cost of running a business. Citing Krithivasan, although the impact of AI on human jobs is currently observed, this will change as multinational customers adopt generative AI.<\/p>\n<p data-vmark=\"701b\">Krithivasan predicts that generative AI will have a huge impact on the customer help center industry, which employs about 17 million people, according to a 2022 report by Gartner.<\/p>\n<p data-vmark=\"be20\">Krithivasan said, \"Ideally, I don't think there will be too many processing matters in the future that really require human intervention in the call center, and companies can have more diverse and rich ways to provide consulting services to their users, and AI can anticipate incoming calls and proactively address customer pain points.\"<\/p>\n<p data-vmark=\"3de1\">Krithivasan believes that in the most active promotion of the<strong><a href=\"https:\/\/www.1ai.net\/en\/tag\/%e7%94%9f%e6%88%90%e5%bc%8fai\" title=\"[SEE ARTICLES WITH [GENERATED AI] LABELS]\" target=\"_blank\" >Generative AI<\/a> Able to seamlessly replace human customer service positions \"in about a year or so\".<\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>In a recent interview with the Financial Times, K Krithivasan predicted that the widespread adoption of generative AI will lead to the demise of customer service jobs in as little as a year. K Krithivasan is the head of Indian IT giant Tata Consultancy Services (TCS). The company is India's second-largest by market capitalization and employs more than 616,000 people globally. Krithivasan believes that generative AI can be a good replacement for customer service roles and reduce the cost of running an organization. Krithivasan is quoted as saying that while the impact of AI on human jobs is currently being observed, this will change as multinational customers adopt generative AI. Krithivasan<\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[146],"tags":[1218,2416,383],"collection":[],"class_list":["post-9245","post","type-post","status-publish","format-standard","hentry","category-news","tag-1218","tag-2416","tag-ai"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.1ai.net\/en\/wp-json\/wp\/v2\/posts\/9245","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.1ai.net\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.1ai.net\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.1ai.net\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.1ai.net\/en\/wp-json\/wp\/v2\/comments?post=9245"}],"version-history":[{"count":0,"href":"https:\/\/www.1ai.net\/en\/wp-json\/wp\/v2\/posts\/9245\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.1ai.net\/en\/wp-json\/wp\/v2\/media?parent=9245"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.1ai.net\/en\/wp-json\/wp\/v2\/categories?post=9245"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.1ai.net\/en\/wp-json\/wp\/v2\/tags?post=9245"},{"taxonomy":"collection","embeddable":true,"href":"https:\/\/www.1ai.net\/en\/wp-json\/wp\/v2\/collection?post=9245"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}