On August 20th, a lot of consumers had this experienceArtificial servicesThe entrance; right AI Customer Service"I understand your mood."。
According to the Chinese Voice of Central Radio and Television today, in an effort to regulate the process of synergetic service between humans and intelligents, the Chinese government has been working to improve the quality of the serviceOur firstThe national standard for synergetic mechanisms for focused artificial and intelligent passenger service, CLS, is to be implemented from 1 September。
WITH THE DEVELOPMENT OF ARTIFICIAL INTELLIGENCE, IT HAS BEEN REPORTED THAT A GROWING NUMBER OF BUSINESSES HAVE CHOSEN TO ACCESS SMART PASSENGER SERVICES TO COMPLETE PRE-SALE AND POST-SALE DOCKING AT LOWER COST. ONE OF THE ELECTRICIAN AI SERVICE PROVIDERS STATED THAT AN ARTIFICIAL PASSENGER SERVICE COST MORE THAN $3,000 PER MONTH, WHILE THEIR AI PASSENGER SERVICE ANNUAL MEAL PACKAGE WAS SOLD AT $10,000It saves more than 70%.
IN ADDITION TO REDUCING THE COST OF THE SERVICE, THE DIGITAL ECONOMY SCHOLAR LIU XING-RYANG HAS SAID THAT THE SERVICE IS NOT ONLY A COST REDUCTION BUT ALSO A COST REDUCTIONIt also increases the user withdrawal rateSOME OF THE BUSINESSES ARE INTERESTED IN HAVING THE AI CLIENT SERVICE CIRCLE AROUND USERS' COMPLAINTS, CONSUMING THE ENERGY AND PATIENCE OF USERS。
1AI HAS LEARNED FROM THE REPORT THAT THE FIRST NATIONAL STANDARD OF THE COUNTRY ' S FOCUSED MANUAL PASSENGER SERVICE AND SMART PASSENGER SERVICE SYNERGY MECHANISM, THE CUSTOMER LIAISON SERVICE MANUAL AND SMART CLIENT SERVICE SYNERGY REQUIREMENTS, WILL BE IMPLEMENTED FROM 1 SEPTEMBER, AND THAT THE STANDARD PROVIDES A CLEAR DISTRIBUTION OF THE RANGE OF INTELLIGENT AND ARTIFICIAL PASSENGER SERVICEWhen a user needs manual intervention, it needs to be able to find a manual passenger ——
- The entrance should be clear and not laminate
- THE DIVISION OF LABOUR IS SCIENTIFIC, SIMPLE ISSUES ARE REFERRED TO AI, AND COMPLEX DISPUTES ARE MOVED TO MANUAL IN A TIMELY MANNER
- It's not like you can't get consumers to repeat itThe condition system is automatically transferred to manual.
It was also reported that the Customer Liaison Services Manual-Intelligent Client Service Syndicate, while a recommendatory national standard, is not the same as a legal basis for punishment, will serve as an important standard of judgement for the industry and will drive enterprises to upgrade their client services and provide users with standards。