November 9th news that several users have been Reddit and OpenAI The official developer community reflects, its own ChatGPT The account number was suddenly disabled, including Pro-Users who had a monthly subscription fee of $200 (at a current rate of approximately RMB 1,338). Some users indicate that the account wasNo prior notice, long termAccumulated chat records and working information are also not accessible。
On 7 November, a user posted in the OpenAI official developer community that his ChatGPT Pro account had suddenly been disabled on the same day and that the system showed the wrong code “account_deactivated”, but did not receive any warning or blocked notification。
The user stated that he was not only a ChatGPT Pro subscriber, but also added to the OpenAI security-related access scheme, which enabled advanced security settings requiring physical security key authentication. He suspectstitle granted a person (archaic)May be related to recent visits to ChatGPT and Codex via VPN nodes in different regions. However, this is a personal assumption of the user。
The OpenAI Support account subsequently responded under the post, stating that it was not possible to process the suspension at the Open Community Forum due to specific account information. Users should notify the mail link of the complaint through a ban; if they do not receive the mail, they can contact the passenger service through an official complaint form or help centre. The response did not explain the specific reason for the closure of the user ' s account。
Similar complaints occurred on Reddit platform. On 7 November, a ChatGPT Pro user posted that his payment account had suddenly been disabled on the grounds that it was suspected of being linked to another account previously closed. However, the user denied having owned or used other accounts and stated that the decision to maintain the ban had been received approximately an hour after the submission of the complaint。
Others indicated that the complaint was unsuccessful after the account had been permanently disabled and that the notes, journals, etc., which had been kept in ChatGPT could not continue to be accessed. Previously, Reddit had posted a collection of recent account closures involving different types of use policy disputes。
With regard to the account closures, the OpenAI official help centre listed a number of possible reasons, including violation of the use policy, circumvention of security or access restrictions, improper sharing of account numbers and API keys, account security irregularities, and failure to complete the necessary identification。
Area access restrictions are also one of the risks clearly identified by OpenAI. According to official statements, visits from unsupported countries or areas to ChatGPT or OpenAI API could lead to the closure or suspension of accounts. However, the use of VPN nodes in different regions does not necessarily imply a violation of regional access restrictions, and it is not yet possible to determine whether the users concerned have been banned as a result。
As at the time of the submission, OpenAI had not issued a uniform explanation for the cancellation of accounts that had recently been centrally reflected by users, nor did it disclose the exact number of persons affected. The existing cases do not establish that these accounts were the same centralized closure operation, and the existence of an erroneous seal remains to be further confirmed。