March 17th.DingTalkOfficials today announced the launch of AI Customer Service AssistantIt supports automatic access to enterprise official websites and public numbers to directly serve consumers and enterprise customers. Officially, the launch of this capability has led to the launch of Cloud Deep Technology, Rokid (Leki), Ridlin, Aiwei Electronics, Precision Learning, and others. More than 700 enterprisesAccessed.
According to the introduction, Nail AI customer service assistant supportMultiple rounds of dialog to understand user needsThe customer service assistant will find the answer in the knowledge base, and then combine with the understanding ability of the big model to give the answer. When the user asks a question, the customer service assistant will look for the answer in the knowledge base, and then combined with the ability to understand the big model, give the answer. In addition, Nail also opened up the ability to deploy the AI assistant to external platforms such as WeChat service number, subscription number, small program and enterprise official website.
1AI learned from Nail official that its AI customer service assistant has three core advantages:
- One-click activation of dormant enterprise knowledge assets: product manuals, technical documents or official product links deposited in Nail in the past can be transformed into AI assistant training materials, without the need to build a knowledge system from scratch.Support for secondary development, adapting to more external knowledge base training needs.
- Low Deployment Threshold + Real Work: Enterprises can complete the entire process of creating, training and deploying AI customer service assistants within Nail. User Profile.Choose your own base modelAI Assistant can synchronize user feedback to nail applications such as Multi-Dimensional Table and Yihuai, so that customers' product suggestions can be automatically synchronized to product managers, and technical issues can be synchronized to technical support in time for secondary follow-up.
- Open up multiple customer-facing scenarios such as WeChat:free and open AI Assistant multi-platform deployment capability, can be published to web pages, public numbers, small programs, etc. with one click.