Call Center

While the rest of the world debates the impact that artificial intelligence might have on jobs, Filipinos are already experiencing it. Initially, companies moved back-office jobs to the Philippines to cut labor costs. Now, robots are starting to take over those jobs. The Philippines’ massive outsourcing industry is expected to generate more than $38 billion in revenue this year, and all major companies are racing to launch AI tools to stay competitive and defend their business models. In the past eight or nine months, most companies have launched some form of AI assistant. These algorithms work in conjunction with human operators…