Knowledge base tools

This installment comes to talk about AI knowledge bases! Why do you need a knowledge base? "Every time a new person is onboarded, the training has to be repeated, and the documents are scattered in every corner of WeChat, emails, and computers ...... "Customers ask the same questions over and over again, and the customer service team is exhausted ...... " If you have also encountered these problems, it means that you or your team is in urgent need of a "knowledge base" system! It can not only centralize the storage of information, but also significantly improve efficiency through search, collaboration, AI and other functions. But there are all kinds of knowledge base tools on the market, what's the difference between Notion, Confluence, and IMA? ...