October 15th, local time, October 14WalmartAnnounced with OpenAI A NEW PARTNERSHIP WILL ENABLE FUTURE CONSUMERS TO ACCESS AI CHAT ROBOTS ChatGPT Direct purchase of Wal-Mart commodities, including groceries (excluding fresh and fresh food), household items, etc., and immediate closure of accounts。
According to the company, this “agent shopping” function will also assist Sam's Club members in planning meals, supplementing daily necessities and identifying new commodities in their dialogue with AI。
To use this feature, the customer has to bind the Wal-Mart account to the ChatGPT application and then click on the " Buy" button in the ChatGPT application to complete the order. The functional plan will also support third-party sellers ' commodities when they are officially online later this fall。
Wal-Mart indicated that the new agreement with OpenAI would help retailers to better understand and predict customer needs, thereby making online shopping experiences more personal and proactive, rather than just reactive user searches。
AI noted that this cooperation followed recent plans announced by OpenAI to advance into the field of electronic commerce. OpenAI is introducing a “agent shopping system” with commodity discovery, referral and capacity to pay. The company had previously indicated that it would first work with the Etsy platform and the shopkeeper of Shopify。
ChatGPT's core shopping function is not the only one available to consumers. As part of the overall AI strategy, Wal-Mart has also recently launched a self-researched generation of AI shopping assistants “Sparky”, designed to help customers find, compare and complete their purchases. In the future, this feature will be further expanded to support automatic buy-backs, service appointments and the understanding of multi-modular input information from text, images, audio and video。
In addition, Wal-Mart and OpenAI already have a basis for cooperation in other areas of operation, and their internal teams have adopted the OpenAI Certification Course and the ChatGPT Enterprise Enterprise Enterprise tool. At present, both Wal-Mart and Sam's member store are making extensive use of artificial intelligence techniques, such as reducing the development cycle of fashion products by up to 18 weeks, and increasing client service responsiveness by up to 40%。
“For many years, electrician shopping experiences have been largely limited to a search box and a long list of commodities. This situation is about to change, "Doug McMillon, President and Chief Executive Officer of Wal-Mart, said in a statement that "an original AI shopping experience is coming -- it will be multimedia, personal, contextual. We are actively embracing this more accessible and enjoyable future, whether through Sparky or through partnerships, including this important cooperation with OpenAI.”