Insurers use big models to optimize customer service

Recently, insurance companies have been applying big model technology to intelligent customer service, intelligent claims and other scenarios through digital transformation to improve operational efficiency and customer service quality. For example, an insurance company's digital person can quickly answer questions about inquiries about e-policies. This is a microcosm of the insurance industry's use of AI, big data and cloud computing to improve service efficiency. Data shows that online claims have become standard, and the timeliness of claims has improved significantly. Some insurers are also applying new technologies in risk management to provide disaster warning and hidden danger detection services. In addition, companies such as Xinmei Mutual, Zhong'an Insurance and Sunshine Insurance have launched big modeling applications, improving customer satisfaction and operational efficiency. However, data security and privacy protection remain major challenges, and insurers need to strike a balance between technology investment and customer privacy protection.