Meta tested a call from the real person, Muse, causing an internal privacy dispute

According to information received on 23 September, according to insider posts of Meta, seen by Reuters, Meta has been testing a “manual protocol” service for its new personal AAI assistant, Muse, in which some of the calls made through the digital assistant are handled quietly by human contractors in the backstage. By means of a telephone call function, the user can instruct Muse to call the United States vendor and talk to the receiver, make an appointment for hairdressing, ask whether the door shop is available or ask different contractors for prices. These internal posts indicate that some staff members have raised privacy concerns about the manual handling of these calls, warning that this may lead to the inadvertent sharing of sensitive information with the call centre contractor。